What is CBD?
CBD, or cannabidiol, is a chemical compound known as a cannabinoid that’s found within plants of the Cannabis genus, and especially so in the hemp plant. While hemp has a long history of use in place all over the world, given its high concentration of CBD it's an ideal source for deriving CBD from. CBD is incredibly versatile, being included in products like tinctures, edibles, bath bombs, and more.
Is CBD legal?
While the passage of the 2018 Farm Bill has opened things up for CBD, its legality is not clear-cut. Hemp and hemp-derived products (like your CBD lotions and edibles) are considered federally legal as long as the hemp was produced by a licensed grower and the plant and any products contain a total delta-9-THC concentration that does not exceed 0.3% on a dry-weight basis. Currently the Food and Drug Administration does not recognize cannabidiol as suitable for food products or as a supplement. We recommend you take the time to research CBD its legality in your particular state and municipality, as each region may differ in their laws and regulations.
Will THC show up on a drug test?
While products that contain CBD Isolate generally do not have THC or other cannabinoids in them, our Full Spectrum CBD products contain no more than 0.3% THC content, as this is the federal legal limit for hemp and its derived products. While our Broad Spectrum CBD products are somewhat similar to Full Spectrum CBD, they commonly will not have THC.
What is CBD Isolate?
CBD isolate is a highly processed and concentrated form of CBD, often containing up 99% pure cannabidiol. There are no other terpenes or cannabinoids – just CBD.
What is Full Spectrum CBD?
Full Spectrum CBD is a hemp extract that contains many, or even all, of the natural cannabinoids of the hemp plant. A full spectrum extract usually contains a wide array of the terpenes, vitamins, minerals, and other natural components within the hemp plant. Although a Full Spectrum extraction may contain THC, if grown and processed the legal way it will only be present in trace amounts. At Live Green Hemp, our CBD products contain no more than 0.3% THC content.
Where do you ship?
We ship everywhere in USA and US territories. We are constantly monitoring the laws concerning shipments across borders in the context of hemp products. Make sure you are aware of the local laws and regulations regarding hemp-derived products in your state and municipality.
How do I cancel my order?
Unfortunately, once you process your order we are unable to modify or cancel your order. Once your order is placed and confirmed it immediately gets processed through our automated warehouse processing. This ensures that we are capable of shipping your order quickly and efficiently, getting your products out of our doors as soon as possible. In cases where cancellations are permitted, a 15% cancellation fee will be charged. Shipping cost is not refundable.
My order didn't process but funds were taken out of my account. What do I do?
What you're viewing on your account is only an authorization hold. This charge is scheduled to be released within 24-72 business hours. The reason this has happened is due to the credit card being processed with the incorrect billing address. We will only process a credit card transaction when the billing address listed is the correct address linked to the credit card that is being used. This is a precaution we take to prevent fraudulent transactions in order to protect our customers.
If the billing address is correct and you are still being declined, please return to the checkout page and re-enter your billing information and try again, or contact your financial institution for assistance with.
Do you sell wholesale?
Yes. Our wholesale website, where we offer special bulk pricing, is currently under construction, however we can be reached by email at firstname.lastname@example.org.
We also offer services for private label requests.
What Do I Do If I Cannot Enter My Discount Code?
If you are experiencing an issue when entering your coupon code, do NOT process your credit card. Please contact our customer support department and one of our representatives will help you and process your order with your coupon code/discount.
What Do I Do If My Discount Code Expired?
Although your discount code has expired, we come out with new discounts regularly. Be on the lookout for future discount codes! If you're ever experiencing trouble purchasing with a discount code don't hesitate to contact us.
Do Your Products Contain THC or Synthetics?
We do not use THC or synthetics in any of our products. Any THC present will be in trace amounts, below the 0.3% federal legal limit. Our goal is to create great, natural CBD products, and we refuse to compromise on quality. Our CBD is constantly tested to ensure it lives up your standards. Our ingredients can be seen on each of our product pages, with each product we sell having an independent lab test report. More information can always be provided on request.
What is the Difference between Hemp and Marijuana?
Conversely, marijuana has much higher levels of THC, and low levels of CBD. THC is a psychoactive chemical, and the one responsible for the 'high' that marijuana users report feeling. Federally legal hemp won't get you high, thanks to the negligible levels of THC present.
What is Your Return/Refund Policy?
Currently we do not accept returns, and refunds are not given under any circumstances.
When Will My Order Be Shipped?
Orders are usually shipped Monday through Friday. Please allow 24-48 business hours for processing & handling (including any other expedited services). In most instances, all orders are usually shipped same-day. Orders made through the weekend will be processed on the following Monday. Shipments are not processed on weekends or national holidays.
Where is My Package?
Use the provided tracking number to track your number on the UPS website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If you are currently logged in you can find your order history here. If the UPS says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening a research of delivery claim with UPS which may help in located your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery time with UPS.
Where Can I Find Information About My Order?
Once your order has been processed & shipped, you will automatically receive an email with your tracking number enclosed. You can track your package by going to www.UPS.com
and entering the tracking number you were provided with, to see your expected arrival date. It may take up to 24 hours for your tracking number to show any updated information. To find out information on your order, you will need to contact us by email at email@example.com