What is CBD?
CBD, short-hand for cannabidiol, is one of sixty different compounds found in cannabis, however the vast majority of cannabidiol is extracted from hemp. Hemp is a commonly used term for strains of the cannabis sativa plant with very low levels of THC. Hemp has a long history of use in various products all over the world.
Is CBD legal?
CBD is legal in all 50 states. The Federal and Drug Administration considers hemp products to be food-based, which means that there are no legal restrictions on their import, export, production, sale, or consumption in America. This holds true for a large portion of the world as well as hemp oil is legal in 40 different countries.
What is CBD Isolate?
CBD isolate is a powder containing 99% PURE cannabidiol, offering CBD in its most concentrated form.
What is Full Spectrum CBD?
Full Spectrum is a term used to describe CBD oil that NOT only contains CBD, but also contains some terpenes and other cannabinoids such as CBG, CBN, and sometimes a trace amount of THC which is under the legal limit allowed.
Where do you ship?
We ship everywhere in America, and we ship internationally as well. We are constantly monitoring the laws concerning shipments across borders in the context of hemp products.
How do I cancel my order?
Unfortunately, once you process your order we are unable to modify or cancel your order. Once your order is placed and confirmed it immediately gets processed through our automated warehouse processing. This ensures that we are capable of shipping your order quickly and efficiently, getting your products out of our doors as soon as possible. In cases where cancellations are permitted, a 15% cancellation fee will be charged. Shipping cost is not refundable.
My order didn't process but funds were taken out of my account. What do I do?
What you're viewing on your account is only an authorization hold. This charge is scheduled to be released within 24-72 business hours. The reason this has happened is due to the credit card being processed with the incorrect billing address. We will only process a credit card transaction when the billing address listed is the correct address linked to the credit card that is being used. This is a precaution we take to prevent fraudulent transactions in order to protect our customers.
If the billing address is correct and you are still being declined, please return to the checkout page and re-enter your billing information and try again, or contact your financial institution for assistance with.
Do you sell wholesale?
Yes. Our wholesale website, where we offer special bulk pricing, is currently under construction, however we can be reached by email at firstname.lastname@example.org.
We also offer services for private label requests.
What Do I Do If I Cannot Enter My Discount Code?
If you are experiencing an issue when entering your coupon code, DO NOT PROCESS YOUR CREDIT CARD. Please contact our customer support department and one of our representatives will help you and process your order with your coupon code/discount.
What Do I Do If My Discount Code Expired?
Although your discount code has expired, we come out with new discounts regularly. Be on the lookout for future discount codes! If you're ever experiencing trouble purchasing with a discount code don't hesitate to contact us.
Do Your Products Contain THC or Synthetics?
We do not use THC or synthetics in any of our products. Our goal is to create great, natural CBD products, and we refuse to compromise on quality. Our CBD is constantly tested to ensure quality. Our ingredients can be seen on each of our product pages, and more information can always be provided at request.
What is the Difference between Hemp and Marijuana?
What is Your Return/Refund Policy?
Currently, we do not accept returns, and refunds are not given under any circumstances.
When Will My Order Be Shipped?
Orders are usually shipped Monday through Friday. Please allow 24-48 business hours for processing & handling (including and other expedited services). In most instances, all orders are usually shipped same-day. Orders processed through the weekend will be processed on Mondays of the following week. Shipments are not processed on weekends or national holidays.
Where is My Package?
Use the provided tracking number to track your number on the UPS website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If you are currently logged in you can find your order history here. If the UPS says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening a research of delivery claim with UPS which may help in located your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery time with UPS.
Where Can I Find Information About My Order?
Once your order has been processed & shipped, you will automatically receive an email with your tracking number enclosed. You can track your package by going to www.UPS.com
and entering the tracking number you were provided with, to see your expected arrival date. It may take up to 24 hours for your tracking number to show any updated information. To find out information on your order, you will need to contact us by email at email@example.com